Frequently Asked Questions

1. Open the product you want and select any required options.
2. Add the product to your cart.
3. Review the quantity, shipping method and transit estimate.
4. At checkout, confirm whether customs duties, import taxes and clearance fees are included.
5. Enter your details, select an available payment method and complete payment.

A confirmation email is sent to the email address used at checkout after successful payment. You can start by browsing our products.

Current availability is shown on each product page. Items identified as local stock are held and fulfilled within South Africa. Other products may be fulfilled from China or Hong Kong.

Add an item to your cart to see the available shipping method and transit estimate for your address.

PMC TechLife products are available through our online store at pmctechlife.co.za. We do not have physical shops, showrooms or retail stockists. Orders are placed online and delivered by courier.

Custom branding may be available for selected products. Feasibility depends on the product, artwork, quantity and production capacity.

Email sales@pmctechlife.co.za with the product link, quantity, artwork, delivery address and required date. Wait for a written quote confirming price, minimum quantity, lead time and terms before placing an order.

Current promotions, when available, are displayed on the website, in the cart or in marketing emails sent to subscribed customers. Each offer has its own dates, eligibility rules and product exclusions.

Retail orders are paid securely online in South African rand. The payment methods available for your order are shown at checkout.

Follow the instructions for your selected method. Never send passwords, verification codes or full card details by email or WhatsApp.

No. Cash on Delivery is not available. Orders must be paid using one of the methods displayed at checkout.

The current product price is displayed in South African rand on its product page. Shipping is included. Customs duties, import taxes and clearance fees are included only when the selected shipping method at checkout explicitly says they are included.

PMC TechLife uses HTTPS encryption and service providers to operate checkout, process orders, arrange delivery and provide support. Access to personal information is limited to what is needed for those purposes.

No online service can guarantee absolute security. Keep account codes private and read our Privacy Policy for details.

Shipping is included on PMC TechLife orders, so there is no separate delivery fee.

Shipping and customs charges are different. Customs duties, import taxes and clearance fees are not included unless the selected checkout shipping method explicitly states that they are included. See the Shipping Policy.

Orders are normally processed within 1–3 days before dispatch.

For items fulfilled from China or Hong Kong, average transit is 5–15 business days after dispatch. The method-specific estimate shown for your selected shipping method applies to your order.

Available methods depend on the product and delivery address. If a faster option is available, it will appear in the cart and at checkout. PMC TechLife cannot offer an unlisted express method.

Items identified as local stock are fulfilled within South Africa and do not show customs or import-duty information.

Other items may be subject to customs duties, import taxes and clearance fees unless the selected shipping method at checkout explicitly states that these charges are included. Where they are not included, the courier may contact you to collect the applicable amount before delivery.

Read the Shipping Policy and learn more about our Fulfilment Network.

Allow up to 15 minutes, then check your spam, junk and promotions folders. Search for “PMC TechLife” or an email from sales@pmctechlife.co.za.

If you were charged and still have no confirmation, contact support with your full name, the email address used, approximate order date and amount charged. Do not send full card details or verification codes.

No. Once an order has been dispatched, it can no longer be cancelled. Before dispatch, contact support as soon as possible; cancellation is possible only when fulfilment can still be stopped.

After delivery, you may request an eligible change-of-mind return within 14 days.

You may request an eligible change-of-mind return within 14 days of delivery. If an item develops a defect within 6 months of delivery, you may submit a defect claim for assessment.

• Change of mind: you pay return shipping to the item’s original dispatch warehouse, which may be outside South Africa.
• Confirmed defect or fulfilment error: PMC TechLife covers the approved return cost through the authorised South African returns process.

Start through the Returns Centre and wait for instructions before sending anything. Do not send returns to the administrative office.

Read the full Returns & Refunds Policy.

Yes. PMC TechLife is the trading name of PMC Jewellery (Pty) Ltd, registration number 2023/678946/07, the registered South African company operating this online store.

An older order, invoice or record that refers to PMC Jewellery relates to the same registered company. See our Legal & business information.

Our administrative office is at 2 Heleza Boulevard, uMhlanga, KwaZulu-Natal, 4320, South Africa.

PMC TechLife is an online-only store. The office is not a walk-in shop, showroom, collection point or returns address. Orders are placed online and delivered by courier.

Support is available Monday to Friday, 09:00–17:00 SAST.

• Email: sales@pmctechlife.co.za
• WhatsApp: +27 61 535 4910
• Help Centre: pmctechlife.co.za/pages/help-center