Refund and Return Policy
Last reviewed: 29 July 2026
This policy explains returns, refunds, replacements, repairs and order cancellations for purchases made on pmctechlife.co.za.
Defective or faulty goods
Eligible defective, unsafe or materially non-conforming goods may be returned within 6 months of delivery, subject to assessment.
- For a confirmed defect, an appropriate remedy may include a refund, replacement or repair.
- PMC TechLife covers reasonable return shipping arranged through the authorised return process for confirmed defects or fulfilment errors.
- Products may be inspected before a claim is approved.
- Misuse, physical damage, incorrect installation, unauthorised modification and normal wear and tear are not manufacturing defects.
Change-of-mind returns
PMC TechLife accepts eligible change-of-mind return requests made within 14 days of delivery. The item must be unused, in its original resalable condition, and include the original packaging, accessories and documentation.
This voluntary 14-day change-of-mind window does not limit any rights or remedies that cannot lawfully be excluded under South African consumer law, including rights relating to defective, unsafe or materially non-conforming goods.
The customer pays change-of-mind return shipping. The approved return destination may be the product's original dispatch warehouse, so internationally fulfilled items may require international return shipping. No handling or restocking fee is charged on an approved change-of-mind return.
Items excluded from change-of-mind returns
- Gift cards and store credit.
- Custom or personalised items.
- In-ear devices and personal sound amplifiers after opening, where return is restricted for hygiene reasons.
- Items clearly identified as non-returnable before purchase.
These exclusions do not remove rights that may apply to defective goods.
Direct exchanges
PMC TechLife does not process direct exchanges. Return the original item through the authorised process and place a new order for the preferred product.
How to start a return
All returns require prior authorisation. Do not send an item before receiving return instructions.
- Open the Returns Centre.
- Enter the order number and email address used at checkout.
- Select the item and return reason.
- Wait for approval, the return destination and shipping instructions.
Do not send returns to our administrative office.
Refund timing
- Approved refunds are processed to the original payment method within two business days after approval.
- For a return, approval follows receipt and assessment of the returned item. Your bank or payment provider may take additional time to reflect the funds.
- A confirmation email is sent after the refund is processed.
Order cancellations
- An order may be cancelled before dispatch where fulfilment has not progressed beyond the point at which cancellation is possible.
- Approved pre-dispatch cancellations are refunded to the original payment method.
- After dispatch, an eligible item must be returned after delivery under this policy.
Returns and warranty support
Returns Centre: pmctechlife.returnscenter.com
Email: sales@pmctechlife.co.za
WhatsApp: +27 61 535 4910
Hours: Monday to Friday, 09:00–17:00 SAST
PMC Jewellery (Pty) Ltd, trading as PMC TechLife
Registration number: 2023/678946/07
Administrative office: 2 Heleza Boulevard, uMhlanga, KwaZulu-Natal, 4320, South Africa
Administrative office. This is not a walk-in retail store, collection point or returns address.